At PillowDaddy, we are dedicated to providing high-quality sleep solutions and ensuring a smooth customer experience. Please review our policy details regarding returns, refunds, exchanges, and cancellations below.
60-Day Return Window & Eligibility
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: Refunds are generally approved for products with verified functional defects.
- Original Condition: Items must be returned unused and in their original packaging.
- Proof of Purchase: A receipt or valid proof of purchase is required to complete any return.
- Change of Mind Policy: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted in exceptional circumstances at our discretion, provided satisfactory proof of purchase is supplied.
Non-Returnable Items
For safety, hygiene, and policy compliance, the following items are exempt from being returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate or sanitary goods, hazardous materials, or flammable liquids/gases
- Perishable items (such as food, flowers, newspapers, or magazines)
How to Initiate a Return
- Contact our customer support team at [email protected].
- Include your receipt or proof of purchase along with details (and photos/videos if reporting a defect).
- Our support team will review your request and provide return address instructions.
Order Cancellations (60-Minute Window)
Because we process orders rapidly for quick delivery, order cancellations are time-sensitive:
- Eligible Orders: Cancellations are only accepted for full-priced items within 60 minutes of order placement.
- How to Cancel: Email [email protected] immediately after placing your order. Once the 60-minute window passes, your order enters processing and cannot be canceled.
Refunds & Processing
- Inspection & Notification: Once your return is received and inspected, we will send an email confirming receipt and notifying you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund after receiving approval:
- Re-check your bank account balance.
- Contact your credit card company, as posting times can vary.
- Contact your bank, as processing times may apply before funds officially clear.
- If you have completed these steps and still have not received your refund, please email [email protected].
Product Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same product, email us directly at [email protected].
Return Shipping Guidelines & Responsibilities
- Return Shipping Costs: Customers are responsible for paying all return shipping costs. Shipping fees are non-refundable. If a refund is issued, the shipping cost will be deducted from your total.
- Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
- Final Approval: Refunds will be arranged only after we physically receive and inspect the returned item and verify that all policy conditions are met.